Terms and Conditions

General conditions of Use


 

We may ship to limited international destinations

 

We try to ship everywhere in the world. However, some local and international post offices refuse certain shipments. Please check with your local post office for any importing/duty fees you may pay when receiving a package from us. If you refuse a shipment due to duty fees you do not want to pay and your package gets returned to us, you will not be reimbursed for shipping fees. In addition, we may restrict shipments to any freight forwarding company who may hold, forward, or deliver mail to any address outside the China.

 

Holiday/Expedited Order Processing and Shipping

 

Due to the nature of our order processing and amount of orders, we do require a minimum of 48 hours to process your order. Your order will not go out the same day you order it. For example, if you pick overnight, 2-day, or 3-day, that does not always mean it will ship that day. It will ship with an overnight method, AFTER we have processed and gathered your order. We try to process all orders as first-in-first-out, but we do try to process the expedited shipping orders first. Also, due to the holiday season, if we have an item out of stock, we reserve the right to adjust your order and issue a refund and ship your order AS-IS. We would like you to get the rest of your order as fast as possible. Any items removed from your order will be refunded and your shipping price may also be adjusted.

 

Product Information

 

We make every effort to display accurate information. We at microcig go to great lengths to display the most accurate information about goods and services we offer. Please note that all pictures are for illustrative purposes only and actual items may differ. Please be advised that due to particular technical specifications and settings of your computer and its display could affect the accuracy of its display of colors of products offered throughout the site.

 

This also applies to all written information including descriptions, pricing and availability. These can change without notice and may not be updated immediately. We will not be responsible for any damages or loss from incorrect information. We also reserve the right to cancel any order with incorrect information or pricing. In no way are we required to offer anything at any previously displayed price or offer.

 

Automatic Newsletter E-mail Enrollment

 

If you are a new customer, agreeing to shipping terms and conditions automatically enrolls you into our electronic e-mail newsletter mailing list. After receiving your first e-mail from us, you may un-subscribe by clicking the "un-subscribe" link at the bottom of the e-mail you receive. This will remove your e-mail from our mailing list and you should no longer receive news or promotion e-mails.

 

Item Availability

 

We do our best to keep all of our items in stock, but remember we do have different shops online. Sometimes an item will be available in this website, but may be purchased in one of or other sales portals before we get a chance to put it in your shipment. We may cancel the item(s) from your order and you will not be charged, without prior notice given. We might also offer you a different size/style or substitute for a similar item of our choice and at our discretion. To maximize visibility and speed, we may offer items while we are waiting for them to arrive from the production. Sometimes we got backorder. If we determine the item(s) will never produced or made later, we may cancel the item from your order and you will not be charged for it. We may also do a partial shipment (see Order Shipping Information below). If you really want the item and you don’t mind waiting, we will ship it to you when it is produced. We also reserve the right to cancel any order with incorrect availability.

 

Shipping Methods Available

 

We ship all our orders via EMS, DHL and by Air or Sea (FOB Shenzhen). A valid street address is required for delivery. If you are a military personal and are experiencing issues validating your address during the shipping process, please contact us to place your order over the phone. We cannot guarantee any delivery dates and time as this is determined by the shipping carrier, date, holidays, weekends, package size, delivery address location, weather, and unforeseen events. All shipping and delivery dates are estimated, but we try our best to provide you with the most accurate estimation possible.

 

Order Shipping Information

 

Most orders are shipped complete, which may affect the shipping date. We try to keep shipping costs down, so we wait until everything is available, box it all up and ship it all together. Other orders may partially ship if we are waiting for an item to arrive from production. A partial shipment may occur , for example, if you order 10 items, but we only have 8 items in stock. We will ship the 8 items right away, and ship the other separately when it arrives from the production lines.

 

Most orders are processed and shipped within One to Three business days

Occasionally, we need to obtain items from other locations to fill an order. Unfortunately, this may delay the order's shipment (please see 'Item Availability" and "Order Shipping Information"). Orders are not processed or shipped on holidays or weekends. If you need your items by a certain date, please take this into account and determine when you need to order ahead of time. Obviously, we will ship your package when we have everything in hand, unless otherwise notified.

 

Orders shipped to APO/FPO addresses, PO Boxes

 

Unfortunately, we can't offer expedited shipping for these orders.

 

Some items may not be shipped to APO/FPO addresses

This restriction applies to hazardous materials (mainly nicotine or batteries) and oversized and/or heavy items. Feel free to contact us for more information.

 

All shipping requires a signature

 

Your carrier will deliver the package(s) only if someone at the delivery address signs for the package. If nobody is  available (or willing) to sign, the package(s) will be held at the carrier center and another delivery attempt will be made. You can also arrange to pick it up from them. After a few tries, they'll send the package(s) back to us. In this case, the carrier still charges us for attempting the delivery. This also means we will not return shipping costs to you, due to you not being available to sign for the package when you requested it. If the package is returned to us, and you want to have it shipped to you again, we will need to charge you additional shipping to cover the second shipment.

 

Tracking information

 

As soon as your order has been processed and shipped, you should receive and e-mail containing shipment and tracking information. You may also log on to your account and view your order information from there. Most contain a tracking number along with a link in which you can track its process. Sometime, you may be provided with a tracking #, but when you track it does not contain any information. This may happen when we box your package and print the shipping label for it, but the shipping carrier has not picked it up yet. This mainly happens on Fridays for example. Our delivery trucks might pick up at 5pm, but we will get your order packaged and labeled, but the next delivery pickup will not be until the next business day, which would be Monday. So you order tracking info might not contain anything for 3 days.

 

Returns & Exchanges

 

It’s our goal to be sure you’re satisfied with your order. If for any reason you are unsatisfied with item(s) received from us we would be more than happy to issue a STORE CREDIT or exchange any merchandise within 30 days from purchase date. Provided that the products are returned to us in their original condition and have not been worn or used in any way.

 

If you received a defected item(s) or an inaccurate order

 

Please contact our Customer Service department. Do not send any items prior to making any arrangements with our customer service department. We need to provide you with a RMA Return # and make notes in our system to be expecting your package. If we determine that we have indeed made a mistake or have sent you a defective item, you may be eligible for a pre-paid shipping label so we can conduct an exchange for the item(s). If you do not contact us prior to sending something back, we may refuse the shipment and/or refuse the exchange/return to you.

 

What is your Billing Address

 

The billing address is the address where your credit card statement is mailed. To prevent against credit card fraud we run a variety of security measures when placing an order through our website. One of these methods is to verify that your billing address match the statement address for the credit card in used. Errors in the billing address will cause our system to decline your transaction. (please see “we may ask for additional verification”)

 

We may ask for additional verification

 

In some rare occasions, especially if you are shipping to an address different than your billing address, we may ask you to scan and email or fax a copy of your driver’s license/ID card. Some circumstances may require us to verify the name or address on your ID matches the name of the credit card. If you cannot provide these, we reserve the right to cancel your order.

 

Adding an additional Billing Address to your credit card

 

Some credit card merchants allow you to have multiple billing addresses. If you have a second address and ship there often, we recommend you contact your card holder to add that address as a second address to the card. You may receive your bill at one address, but ship to a second address more often. This is when it comes in handy to add the address due to the fact that your transaction may be declined if the address provide does not match the credit card companies records. Please call the toll free phone number on the back of your card to see if this is applicable.

 

Cookies and other technologies

 

Please note that we may employ the use of Cookies. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. Information about your use of this website is collected using server access logs and a tracking cookie. We use cookies to help us remember and process the items in your shopping cart, understand and save your preference for future visits, keep track of advertisements and compile aggregated data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-part service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place your order over the telephone. In some of our email to you, we use a “click-through URL”. When you click one of these URL’s, you pass through our web server before arriving at the website that is your destination. We track click-through to help us determine your interest in particular topics and measure the effectiveness of our customer communications.

 

Comments Policy

 

Your comments and opinions are always welcome at microcig. We ask that when you post your comments or views that you refrain from using any offensive language. Our site will be regulated regularly and we will try our best to remove any abusive language or obnoxious statements. If you find anything that looks abusive, simply contact us  and we will take care of it. We want to remind you that our blog and commentary pages are the public’s opinion and not ours. These views don’t reflect the views of microcig or our employees.

 

Indemnification

 

You agree to defend, indemnify and hold microcig harmless from and against any and all claims, damages, cost and expenses, including attorneys’ fees, arising from or related to your use of our sites. We may cancel any order or deny any refund or reimbursement at our own discretion.

 

Copyright

 

All trademarks and logos displayed on the site are either registered or unregistered trademarks of their rightful owners. You may not use any trademarks without the written consent from their owners. Legal Notice

 

All textual, graphical and other content appearing on this World Wide Web site ("Web Site") are the property of microcig. ("CTK®"). Copyright 2009 microcig. Shenzhen P.R. China. All Rights Reserved.

 

You may view, copy, print and use content contained on this Web Site solely for your own personal use and provided that: (1) the content available from this Web Site is used for informational and non-commercial purposes only; (2) no text, graphics or other content available from this Web Site is modified in any way; and (3) no graphics available from this Web Site are used, copied or distributed separate from accompanying text. Nothing contained herein shall be construed as conferring by implication, estoppels or otherwise any license or other grant of right to use any patent, copyright, trademark or other intellectual property of microcig® or any third party, except as expressly provided herein.

 

Should any user of this Web Site send any feedback or data, such as ideas, comments, suggestions or questions regarding any microcig product or service or the content of this Web Site, such information shall be deemed to be no confidential, and microcig shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Further, microcig shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such ideas, concepts, know-how or techniques.

 

ELECTRONIC CIGARETTES, E-LIQUID AND ACCESSORY SPECIFICATIONS MAY VARY FROM COUNTRY TO COUNTRY DEPENDING ON LOCAL LAWS.PLEASE NOTE THAT MANY COUNTRIES PROHIBIT THE IMPORTATION OF THIS PRODUCTS.

 

Access to this Web Site is monitored. The requesting URLs, the machine originating the request, and the time of the request are logged for access statistics and security purposes. Use of this Web Site constitutes consent to such monitoring. This Web Site may be unavailable from time to time due to mechanical, telecommunication, software, hardware and third-party vendor failures. microcig cannot predict or control when such downtime may occur and cannot control the duration of such downtime.

 

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by microcig on this Web Site, but microcig is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site. Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided "AS IS." microcig makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web

 

Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. microcig SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THIS WEB SITE AND INFORMATION, GRAPHICS AND MATERIALS

CONTAINED HEREIN. IN NO EVENT WILL microcig BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF BARNETT H-D HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Privacy Policy

 

This Privacy Policy details the collection, use, and disclosure of personal information that may be collected by microcig when you visit our websites or call our sales associates. Please take a moment to read and learn more about why we collect your personal information, when we will disclose personal information, how we protect your information and other valuable information.

 

Why we collect personal information

 

We collect your personal information to provide you with a superior customer service, while conveniently provide you access to our products and services. This also enables us to focus on categories of greatest interest to you and improve our overall service. Furthermore, we may collect your billing and shipping information for processing your orders. In the rare case that we conduct a transaction over the phone, we will promptly destroy any personal information given to us.

 

If you have enrolled in our newsletter please be aware that we will send you newsletters and or discounts/promotions specifically related to microcig. Please remember to add our email address ( [email protected] ) to your non-blocked list if you do not want it to be potentially filtered out as a SPAM e-mail. If at any time you wish to enroll or discontinue our newsletter, you can do so at any time by logging onto your account and making the necessary changes.

 

When we disclose personal information

 

At microcig we go to great length to protecting your privacy. We will never sell, offer, loan, rent or give away any of the information that you provide to us. We all hate junk mail, so we are committed to not sending you any spam. We will never reveal your personal information to any third party or entity. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

 

How do we protect your information

 

microcig is committed to providing our customers with the highest level of security to safeguard your personal information. We utilize state of the art technology for shopping and ecommerce security.

 

We strongly suggest you take every precautionary measure to protect your personal date when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

 

Our company-wide commitment to privacy

 

To ensure your personal information is secure, we communicate these guidelines to all microcig employees and strictly enforce privacy safeguards within the company.

 

microcig Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. Please contact us to report any known or suspected privacy or security breaches or to submit privacy related questions or complaints about privacy.

 

Payment Methods

 

US Currency

All pricing throughout our website are in US dollars.

 

We accept the following payment methods

Bank Transfer on Company Account, thru PayPal also American Express, Discover, MasterCard and Visa.

 

Sales Tax

 

Sales tax is not applied to the shipping portion of your order.

 

 

Please do let us know if we can assist you any further.

 


Head offices:

Microcig Ltd.,

#118 Shajing Road, Shajing, Baoan District, Shenzhen City, China
TEL: +86-755-81737171 [email protected] Skype: microcig